Refund policy

At London Gifts, our goal is to ensure you to make happy with every purchase. If you are not entirely satisfied with your order, we are here to help.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:

In the same condition that you received it.
Unworn or unused, with original tags.
In its original packaging.
Accompanied by the receipt or proof of purchase.

2. Return Process

To start a return, please contact us at support@giftsoflondon.uk.

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately.

Return Shipping Cost: For damaged or incorrect items, London Gifts will cover 100% of the return shipping costs.
Resolution: We will offer a replacement or a full refund once the issue is verified.

4. Customer Remorse (Change of Mind)

If you wish to return a product because you changed your mind, ordered the wrong size, or no longer want the item:

Return Shipping Cost: The customer is responsible for the actual cost of return shipping.
Condition: The product must be in "as new" condition to qualify for a refund.

5. Restocking Fees

We believe in fair pricing and transparency. London Gifts does not charge any restocking fees for returned items.

6. Non-Returnable Items

Certain types of items cannot be returned, including:

Personalised or custom-engraved
Perishable goods
Personal care items
Gift cards

Please note: if your personalised item arrives damaged or incorrect, please contact us within 48 hours of delivery and we will arrange a replacement or full refund.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed automatically to your original payment method within 5-7 business days.
Note: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.